Accounts Hacker Cases

  • Is there anyone's account got hacked and all the goods and gems got transferred out ? My account is hacked and all my items and gems is gone. Is there any moderators or someone with similar cases for help?cryhoneycryhoneycryhoney

  • Use a strong password?

    Did you EVER account share at one point in time?

    Did you ever try to buy currency from a gold selling site?

    Do you do "naughty" things in the dark with your computer?...and not keep it safe?


    If none of the above apply...you're going to have to start from scratch. Especially if you didn't pick or utilize a stronger password.

    Never trust anyone these days...idc if its my own flesh and blood...no one gets access to my game accounts...NO ONE.

    Never buy gold...EVER! Good way to get malware and your CC/Debit card info stolen...and find your identity on the darkweb.

    If you watch some <explicit> things on your PC...chances are you got a backdoor trojan, keylogger, or believe it or not...simple malware disguised as a tracking cookie.


    Strong passwords consist of Upper, Lower and Numeric case characters in a RANDOM jumble...you can attempt to use "leet speak" and form a word or phrase, but majority of the time, password generators can hit it quickly. So be creative.

    Good Luck on getting your account back to normal, chances are it will NOT happen.

    ~ :evil:Quite possibly one of the most Outspoken & Disliked Forum Dwellers to Date:evil:~

    ^^Play Fiesta from a USB Stick or Memory Card! Click Here for more info!^^

    8)Gold Sink Idea - Benefits EVERYONE - Click Here8)

    supernatural-mouths-open.gif

  • I got hacked too, haven't played for 2 years. Already sent 2 tickets some weeks ago, over this weird support site you get directed to, never got an answer. You don't even get an E-Mail that they received the ticket. They just don't care I guess.


    And about the question if the password was safe- funny thing to ask, I still wonder why it's not possible to use any special signs for password anymore? Would make it even safer but oh well...

  • I already sent 2 tickets and I did check my spam box aswell. Sent another one now from another E-Mail, because you said it. But I guess theres nothing they can do about it anyways, it was always like that in the past, when I talked to other victims of hacking in the last 12 years lol.

  • HoneyTeddy You've mentioned a few times now that some email providers are causing problems with the ticketing system. Is it possible to get a list of those affected to save both our time and yours by using the affected providers?

  • Create a Google email.

    Google doesn't mind Trion Worlds and replies are quite honestly fast.

    However, I still haven't received an email confirmation about my missing mount and other things...

    But as far as another "issue" that I submitted, I received a reply from the "system" in just 15 minutes.

    ~ :evil:Quite possibly one of the most Outspoken & Disliked Forum Dwellers to Date:evil:~

    ^^Play Fiesta from a USB Stick or Memory Card! Click Here for more info!^^

    8)Gold Sink Idea - Benefits EVERYONE - Click Here8)

    supernatural-mouths-open.gif

  • HoneyTeddy You've mentioned a few times now that some email providers are causing problems with the ticketing system. Is it possible to get a list of those affected to save both our time and yours by using the affected providers?

    Gmail was one of the providers on the list we've reportedly had issues with. However it seems to have been fixed recently so we're still looking into this.

  • My account got hacked a few days ago too. All my gems and Permanent Tradable Mounts were stolen. I sent a ticket to Gamigo/Trion and got the reply back that I might have shared my account info somehow, opened an e-mail attachment from someone I didn't know, or had some sort of keylogger or spyware, or got free credit (money) from someone, or bought gold. I've never done any of these things. In fact, these are all filed under "DUH" for me. As for keyloggers or spyware or whatnot, I scan my computer every week..., because scanning every day would be insane. I've never been irresponsible when it comes to my Fiesta account info, so when I say no one knows my Fiesta login, I mean NO ONE.


    Anyway support said they couldn't find any evidence of a hack on their end. That doesn't mean the hack didn't happen. IT DID. Because I've been staring at "0" where my gems should be, and my Permanent Tradable Mounts are gone, from my premium inventories and my characters' inventories. It's not my fault either because I don't do any of the things listed above.


    I could use a super strong password with complicated gibberish that only my dog can understand, but if they have password cracking generators, then what else can we do? Gamigo needs to secure all Permanent Tradable Mounts with some security, like passwords or binds. And maybe an NPC to act as a "bank" where players can store their gems. I did start a thread under the Suggestions section with these suggestions. The binding thing I didn't include in that suggestion thread, because I got it from reading another thread a few minutes ago.


    To be frank, I wouldn't mind binding my Permanent Tradable Mounts. It should be an account bind, rather than a character bind though, so I can still share them among my other characters.

  • My account has been stolen for a few weeks now I've tried everything to try to recover I sent it more than once ticket never got the answer the guy who stole my account I got to talk to him would just return I paid and I refused now I see him everyday logged into my account he even changed his name


    I'm sorry because I'm using Google Translate if something is wrong is the translation


    aqui tá em português


    Minha conta foi roubada já vai fazer algumas semanas Eu já tentei de tudo para tentar recuperar eu enviei mais de uma vez ticket nunca tive resposta o cara que roubou a minha conta eu cheguei a conversar com ele só ia devolver eu pagasse e eu me recusei agora eu vejo ele todos os dias logado na minha conta ele até trocou de nome

  • Well, I hate to say it.

    If you have Remote Desktop Assistance active, TURN! IT! OFF!

    If you have teamviewer or a peer to peer program on your computer, DELETE IT!

    If you frequent particular websites a lot, well...time to do something about that. See Below.


    For those of you who have had issues with account security...time to step up your game.

    Advanced System Care 12 Free

    iObit Malware Fighter 7 Free

    iObit Uninstaller 8 Free


    The above work, and rather well. I have had literally ZERO! issues with my pc in terms of security since discovering these programs and have been using them for many years now.


    When you install advanced system care, check every box except for automatically repair, go to settings and change everything to your specifications. I suggest you do not delete saved form data and passwords, but allow it to terminate active sessions (i.e. delete ALL cookies). Set the spyware scan to HIGH priority and uncheck the "Skip Files over 10MB", and in the network security (once it finishes scanning) check EVERYTHING!


    Iobit malware fighter, you need to set it to be as aggressive as you feel comfortable with.


    Iobit Uninstaller will help you get rid of irritating bloatware (Windows 8 and 10 users) that congest the start menu, eliminate a vast of unwanted programs and 3rd party apps, as well as give you the ability to delete some core (but useless) previous windows updates and remove their tracers. The same could be said about particular programs that have been silently or "bundled" upon installation of something that you DID want. Make sure to do allow the program to do a residual scan for leftovers (i.e. registry keys, pathways, shortcuts, .ink files, etc.) and remove them. Do not ever restart during a bulk removal...wait until the process has been completed, then do a restart.


    HoneyTeddy   Zao

    Yes, I know I am advertising other websites. I know this is frowned upon, and I know that the community is getting urk'd by people stealing accounts. These programs will help them and also improve their system performance so that they may also play in peace.

    ~ :evil:Quite possibly one of the most Outspoken & Disliked Forum Dwellers to Date:evil:~

    ^^Play Fiesta from a USB Stick or Memory Card! Click Here for more info!^^

    8)Gold Sink Idea - Benefits EVERYONE - Click Here8)

    supernatural-mouths-open.gif

  • Sorry that has happened, but to solve it you still need to use the support system. Have you replied the support email to contest your ticket decision? Would you be able to forward your ticket ID to [CM]Zao on the forums?

    It might be possible to implement a password/pin system for the mounts. Perhaps other players might like the idea as well.

    you guys will learn gamigo doesn’t care about you. They see these events as a chance for you to spend more money

    Hello sephiroth, Perhaps you don't care about the game or the people, but there are plenty of us who still care about the community in the team, including our current CM.

    I fail to understand how these events cause you to spend money. Could you please elaborate?


    Did you get any email reply back at all? Perhaps in your spam box? Do you have your ticket ID so we can check what's happened to it?


    Thanks Shawn_V01 for sharing some security measures. The no external link rule is mainly to prevent spambots and other unrelated game advertisements. I think your links are quite fine to leave them here.

  • U are kidding right Honey its 100% clear Gamigo doesn't care its clear based on new ticket system you guys dont care.

    also if someone losses all there stuff and really wants to play enough they will re gear and re spend money to do so. I have seen it happen multiple time.

  • Hello Sephiroth,

    Perhaps you had a bad experience with the system, but there are also many others who had their problems solved by sending in a ticket.
    The new system does indeed have some problems, especially with the confirmation emails and certain replies, but we're working on improving the system, and reply speeds.


    We need feedback in order to find what's going wrong. If you get a poor reply, you can contact a CM with your ticket number to investigate.


    If someone loses their stuff and it's not their fault, but a game issue on our side, we will try to compensate. However, if it is the user's fault, we won't. Again, we don't know if you lose something if you don't contact us, so send a ticket if it's happened to you.


    Best Wishes,

    HoneyTeddy

  • The new people fielding the tickets send the same responses to everyone almost like they are scripted. And with the hacking issue everyone has gotten the same answer. So sell that lie to someone else. You guys are using this new system to shift the workload and its hurting the community. It was bad before due to staff bias but its worst now.

  • Using a base copy pasted answer is quite standard. As I said, we need feedback in order to find what's going wrong. If you get a poor reply, you can contact a CM with your ticket number to investigate the problem.


    We are not shifting the workload anywhere, it is the same as before the system change, if you have an issue with your account/items, send a ticket. The only problem now is that some emails seem to not be getting their replies, and we don't know why yet, whether it is the email/providers, the ticket system itself, the staff behind it, or perhaps being marked off as complete without a reply. It is quite confusing.


    Understandably you or your friends may be feeling wronged about it, but we're doing our best to solve this, so if you had an issue with the system, do let CM]Zao know so we can investigate the cause :)


    Thank you,

    HoneyTeddy

  • The workload 100% is being shifted the person who responded to my question wasn't even a staff member and had no clue about the Item/Issue I was having.


    I should not have to msg a CM to get an issue fixed when a ticket system is in place this statement alone shows that you have zero faith in your support team.

  • Yea like expected the response of gamigo was- it's your own fault, you must have either shared your account (which I didn't do) or you used a weak password (I work myself as IT specialist- I know very well how to create a password). So you don't get anything back and you don't get help.

    To be honest I didn't expect anything else, was always like that actually.


    So yea pretty much wasting of time to write those tickets.