You are always on point when it comes to making in-game announcements when the shop is updated with new things, meaning that you know how impactful it is, but you NEVER do it when the game is closing.
However, as you know, 90% of the players hit by a server closure (restart, maintenance) are in game at said time and get disconnected when it happens.
Despite posting on different media (Forum, launcher), you lack the easiest way of communicating with players.
Would it be possible to add a "XXX is going to happen in 5 minutes" in game everytime you do something ?
It is very easy to add into your server cloture processes and would save many players from being mad because of a disconnect in the middle of action, because they were too focused in playing the game.