[Info] Ticket System Migration

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    Hey Isyans!


    Our player support system is evolving! We will soon be changing over to a new ticket system.


    This means that on the day of the change we will be moving all tickets from our past system to the new system.


    This changeover will have a duration of several hours, meaning that for those hours there shall be no way to contact support, except from directly contacting our support channels through their pertaining game emails.


    Please be aware that this also means that old email-notification links for your requests will most likely no longer function properly. However, fear not, as you shall receive an email from our new ticket support system as soon as your requests are imported.

    Thank you for your understanding.


    Cordially

    Your Fiesta Online Team

  • Hey Isyans,


    thank you for your Patience!


    A few Questions have come up during the last few days, the most important one being "where can I send in a ticket now?"


    Any support/faq link before the ticket Migration will lead to our new support home page.


    faq_old_support_link.PNG



    Here you have the link to our new support home page: https://support.gamigo.com/hc/en-us (you will reach this page if you click the link shown in the example above).


    The support home page is still a work in progress and might eventually be re-arranged. If you have any further Questions, let us know!

    Cordially,

    Your Fiesta Online team