I'll get right into it here is the quick short version let me know if you guys are interested in clarifying any points.
In the beginning of the month after several failed attempts to log in because it said password was wrong i requested the email, got the email, changed the password. Didn't think much of it really but when i was playing i noticed my gear wasn't equipped.
Starting to get a little weird after i couldn't find it in my inventory especially since i had been playing three days before that. Checked storage it wasn't there either. Guess what no gems either..
That's when i realized i was hacked and basically everything of value gone.
To clarify i have never in the 10 years of playing this game shared my password or had anyone log into it. I have not been on any fishy websites where i entered my accounts details and password ( None for that matter). I literally play once a week for fun and this randomly happened.
Contacted support and they said they couldn't find anything to support my claim on their end. I asked them what kind of support they were looking for such as IP address logins? They got back to me with a robotic response that just said they can't help.
I talked to some GMs and they confirmed they look at my IP address to confirm if the account was hacked. Well if that were the case unless my mother decided she wanted to start playing fiesta and hack me that is the only way someone logged in from my IP address and stole the items. So the proof must be there?
Yet this entire time i just get the same response back from online support so i've given up and i know nothing is gonna happen.
My question then is if i start playing again and gifting to get my gears and money back what is stopping someone from just hacking me again and losing everything? I've lost a lot of trust in the game and GMs have mentioned this has been happening quite a lot recently.
Let me know what you guys think i also strongly recommend changing your password to something very difficult.
*Weird Side Note* - I never got an email which requested my password to be changed when i was having a difficult time signing in. Also when i changed my password i put in the one that i have been using for the last 10 or so years and it said i can't use previous used passwords which means the one i was entering was correct the entire time. Someone was able to change my password without an email being sent to the email address connected to the account? The person also did not change the email address connected to my account. Really weird lol must be russians.