Here you can find the names of the in-game staff and a description of the different tasks of the Fiesta Online team.
Community Manager (CM)
The Community manager is responsible for the concerns of the community. They check the comments and suggestions by the community as well as feedback forwarded to them by the GM Team, and if necessary, forwards them further. In addition, they are responsible for the forwarding of bugs reported to the developers and is responsible for the flow of information between Gamigo - community - Staff team. The Community Manager is a direct employee of Gamigo and acts as a liaison between product management and community.
Senior Game Master (SGM)
In addition to the tasks and responsibilities of a Game Master, the Senior Game Master is in charge of events and supports the Community Manager and can act in their abscene. Complaints about staff can be reported to an SGM if a CM is not available
Game Master (GM)
The Game Master is the direct contact for problems in the game. Game masters also assist in the running of events and answers the questions that players have. However, Game Masters do not assist players with quests or leveling, nor do they give items or in-game currency to players. Game Masters do not handle problems with the billing system or the item shop. For problems with the billing system and item shop, please submit a help desk ticket. A GM will never request Login or Password Information
If there are any bugs or problems with the game, you can report it to the Game Testers as it is their job to test new content and search and test for bugs.
Trial Game Master (TGM) /Trial Moderator (TMOD)/Trial GameTester (TGT)
Trial members are undergoing training and to become full fledge members of the team. During their trial period, Trial Game Masters should be treated with respect. Keep in mind that they are still learning the ropes and may not be able to answer all of your questions or problems at once.
If you would like to join our team, see the appropriate recruitment thread:
Please keep in mind that no member of the Gamigo staff will ask you for your access data. Therefore please do not give your access data do anyone - even if they pretend to be working for the staff.
~ Your Fiesta Online Team