1. How do I report a bug that I found in game?
Bugs should be reported on the Fiesta Online forum. Try to include as much detail as possible and always include a screen capture when possible. A Game Master will reply if any additional information is required or forward the bug to the CM if all necessary information is present.
2. I have been insulted or would like to report any other behavior issues in game. What should I do?
There is a team of Game Masters (GMs) who are equipped with both the knowledge and ability to assist players with player dispute issues. All GMs are volunteers working for the benefit of the community in their free time, so are not always available, but when on the server will always be happy to help.
3. Who do I contract for help, advice, guidance or assistance?
There is a team of Game Masters (GMs) who are equipped with both the knowledge and ability to assist players with help, advice and guidance issues. While a GM will not tell you how to do a quest, they will be able to ensure the quest is working correctly. All GMs are volunteers working for the benefit of the community in their free time, so are not always available, but when on the server will always be happy to help.
In addition, there are many useful player-created guides on the forums.
4. What are the Game Masters and CM?
The Game Master is the direct contact person for problems in the game such as bug reporting and rule violations. Game Masters also assist in the running of events, answer questions from players and moderate the forums. However, Game Masters do not assist players with quests or leveling, nor do they give items or in-game currency to players. The Lead Game Master is the highest authority in-game and is seen as the team leader who is responsible for critical decisions, forwarding bugs, recruiting team members, and forwarding the suggestions and concerns of the community to the Community Manager. The Community Manager is the connection between the Product Manager and the Game Masters who represent the players. The CM takes care of the day-to-day running of the game and ensures the community is satisfied.
5. How can I apply for the Game Master teams?
For information on how to apply to join the Game Master team, check this forum thread.